Products purchased through our website are subject to the terms and conditions below:

​Returning Products within 14 Days of Delivery:  Any undamaged/unused product can be returned within 14 days for a refund to the original method of payment. Returns will not be accepted for any products that show abnormal wear & tear or physical damage.  

​Follow these steps to return products within 14 days of purchase:

1. Fill out a Return Request Form.
2. Receive a pre-paid shipping label to email address on file. 
3. Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage.   For original packaging, this must include the styrofoam inserts.
4. Once we receive and inspect the Product, we will process the refund within 2 to 3 business days.

Items Returned while in Transit: If you wish to cancel your order after it has already been processed, please contact us to let us know.  Once we have the shipment re-routed and received back to our warehouse we will process the refund (minus the return shipping costs and 10% restocking fee).

In some situations, the product may end up being delivered after the cancellation request. If that is the case, it is the buyer’s responsibility to return the product back to our warehouse for restocking.

Items Damaged in Transit: If your item arrived damaged, please submit a claim through Route.

Tracking your package
Using the tracking number provided in your order confirmation email you can check the status of your delivery with the carrier. Please see our Shipping Restrictions below for more information.

Shipping restrictions
REVVOLT.BIKE will not accept product or product part orders being shipped to Puerto Rico, Hawaii or Alaska.

P.O. boxes
REVVOLT can not ship to a post office box. Please provide an actual street address.

APO/FPO addresses
REVVOLT cannot ship to APO/FPO addresses.

Commercial mail boxes
REVVOLT cannot ship to a commercial mailbox similar to a Mail Boxes Etc®. Please provide an actual street address.

Undeliverable packages
When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.

These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

Incorrect address
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.

Refused by recipient
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.